Skills & Competencies for Enrollment & Billing Manager

Enrollment & Billing Manager job profile

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JOB SUMMARY for Enrollment & Billing Manager

Manages staff responsible for enrollment and billing operations for an insurance company.

JOB RESPONSIBILITIES for Enrollment & Billing Manager

Ensures that information is processed accurately and appropriately. Trains staff on organizational policies and ensures policies are followed at all times. Provides guidance to junior staff on more complex enrollment or billing issues.

Enrollment & Billing Manager SALARY RANGE

BASE 50%
$103,058
TOTAL 50%
$112,490
Job Level
M03
Job Code
HC07000586
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

Enrollment & Billing Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Enrollment & Billing Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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7 hard skills or competencies (industry competencies) for Enrollment & Billing Manager

1 Industry Competency – Insurance Industry
Proficiency Level -2
Skill definition-Applying knowledge of the insurance industry to provide risk management services and protection to various individuals from financial loss.
Level 1 Behaviors
(General Familiarity)
Defines the key terminologies and components of an insurance policy.
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Level 2 Behaviors
(Light Experience)
Enters new information about insurance premiums and payments to update insurance policy records.
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Level 3 Behaviors
(Moderate Experience)
Examines insurance applications and letters from clients to determine necessary policy changes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates existing claims handling process to identify fraud and opportunities for optimization of outcomes.
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Level 5 Behaviors
(Mastery)
Champions the adoption of AI and automation technologies to streamline insurance operations.
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2 Industry Competency – Insurance Legal and Regulatory Environment
Proficiency Level -3
Skill definition-Creating, executing, and adhering to state and federal laws governing insurance operations to ensure financial security and consumer protection.
Level 1 Behaviors
(General Familiarity)
Cites examples of the legal principles of insurance applicable to multiple types of insurance products.
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Level 2 Behaviors
(Light Experience)
Assists in assessing regulatory risks to ensure insurance operations meet compliance and regulatory obligations.
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Level 3 Behaviors
(Moderate Experience)
Adopts legal and regulatory initiatives to assess possible risks and maintain insurance solvency.
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Level 4 Behaviors
(Extensive Experience)
Directs the regulation of insurance products to ensure insurance policy provisions comply with state laws.
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Level 5 Behaviors
(Mastery)
Builds policy and regulatory tools to monitor and assess compliance levels with insurance laws and regulations.
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3 Enrollment & Billing Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enrollment & Billing Manager
Proficiency Level - 4
5 Competency for - Enrollment & Billing Manager
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Enrollment & Billing Manager

1 Job Family Competencies – Document Management
Proficiency Level -3
Skill definition-Capturing, tracking, storing, and retrieving digital information to organize files, improve accuracy, and provide easy access to documents.
Level 1 Behaviors
(General Familiarity)
Cites the key essentials in maintaining a good document management system.
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Level 2 Behaviors
(Light Experience)
Assists in filing, printing, and scanning electronic records to support document management.
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Level 3 Behaviors
(Moderate Experience)
Executes record retention policies in managing and organizing documents on the file management system.
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Level 4 Behaviors
(Extensive Experience)
Directs document management processes by guiding document storage for easy access to information.
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Level 5 Behaviors
(Mastery)
Articulates technology into document management initiatives to ensure information is well organized and shared.
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2 Job Family Competencies – Billing
Proficiency Level -3
Skill definition-Sending invoices and requesting payments from customers to settle outstanding accounts from our business.
Level 1 Behaviors
(General Familiarity)
Describes how to document necessary information for billing purposes.
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Level 2 Behaviors
(Light Experience)
Conducts charge billing based on set standards and collects payments.
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Level 3 Behaviors
(Moderate Experience)
Ensures that all changes made to the billing system statements are consistent with the approved change request.
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Level 4 Behaviors
(Extensive Experience)
Executes the organizational-wide payment and billing processes while establishing protocol-based budgets.
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Level 5 Behaviors
(Mastery)
Approves the design and implementation of proprietary systems for recurring billing processes.
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3 Enrollment & Billing Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enrollment & Billing Manager
Proficiency Level - 4
5 Competency for - Enrollment & Billing Manager
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Enrollment & Billing Manager

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -3
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
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Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
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2 Core Competencies – Budgeting
Proficiency Level -3
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and principles of budgeting operations.
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Level 2 Behaviors
(Light Experience)
Assists in developing and improving budgeting models, plans, and strategies.
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Level 3 Behaviors
(Moderate Experience)
Compares planned budgets vs. actual expenditures, identifies, reports, and explains variances.
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Level 4 Behaviors
(Extensive Experience)
Determines system capabilities and needs to improve the process for financial budgeting.
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Level 5 Behaviors
(Mastery)
Adapts relevant industry trends on techniques in financial budgeting in our organization.
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3 Enrollment & Billing Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enrollment & Billing Manager
Proficiency Level - 4
5 Competency for - Enrollment & Billing Manager
Proficiency Level - 5

Summary of Enrollment & Billing Manager skills and competencies

There are 7 hard skills for Enrollment & Billing Manager, Insurance Industry, Insurance Legal and Regulatory Environment, Insurance Operations, etc.
2 general skills for Enrollment & Billing Manager, Document Management, Billing.
10 soft skills for Enrollment & Billing Manager, Standard Operating Procedures (SOP), Budgeting, Planning and Organizing, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Enrollment & Billing Manager, he or she needs to be skilled in Standard Operating Procedures (SOP), be skilled in Budgeting, and be skilled in Planning and Organizing.

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